At Archvela we ship from the UAE, for the UAE. The lines below explain how your order travels from our warehouse to your door, how long it takes, and how we handle anything that goes sideways.
1. Where we deliver
We currently deliver to every emirate of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. International shipping is not available at this time.
2. Delivery times
Orders are processed within one business day. Delivery then takes 2 to 3 business days across the UAE. You will receive a tracking link by email and SMS as soon as your package leaves our warehouse.
3. Shipping cost
Shipping is free on every order shipped within the UAE. There is no minimum.
4. Payment on delivery
You can pay cash on delivery when the courier hands you the package. Credit card and Apple Pay are also available at checkout. For cash on delivery, please have the exact amount ready in AED.
5. Order tracking
Once your order ships, you receive a tracking link by email. If you did not receive it, check your spam folder or email contact@arch-vela.com with your order number.
6. Missed delivery
Our courier makes up to 3 delivery attempts. If no one is at the address, they will call the phone number on the order. After the third missed attempt, the package returns to our warehouse and we refund your order.
7. Wrong address
If you entered a wrong address, email us within 1 hour of placing the order at contact@arch-vela.com. After 1 hour the order enters processing and the address cannot be changed.
8. Damaged on arrival
If your package arrives damaged, take a photo at the moment of delivery and email it to us within 48 hours. We will send a replacement at no cost.