Privacy policy

Archvela is a brand operated by Innovatoo Business — F.Z.C, a Free Zone Company registered in Ajman Free Zone, United Arab Emirates (License No. 37359). In this policy, "we", "us" and "our" refer to this entity.

We collect:

• information you provide directly: name, email, shipping address, phone number, payment details,
• information generated when you use our site: device, browser, pages visited, cart activity,
• information from third parties: payment processors, shipping partners, analytics providers.

We use your data to process your orders, ship your product, communicate with you about your purchase, improve our site and marketing, prevent fraud and comply with our legal obligations.

We rely on the following legal bases:

• performance of our sales contract with you (processing, delivery),
• your explicit consent (marketing, non-essential cookies),
• our legitimate interest (site security, analytics),
• our legal obligations (accounting, tax, consumer protection).

We use cookies to keep your cart working, remember your preferences and measure how our site is used. You can control non-essential cookies via your browser settings or via our cookie banner when available.

We share your personal data only with the service providers we need to run the business: our e-commerce platform (Shopify), payment processors, shipping carriers, email providers and analytics providers. They only receive the data they strictly need and must protect it.

Our operations span multiple regions. Your personal data may be transferred to and stored in countries outside your country of residence, including the United Arab Emirates, the European Economic Area and the United States. Appropriate safeguards apply.

We keep your personal data only as long as needed for the purposes described in this policy, or as required by law (typically up to 10 years for accounting and tax records).

Depending on your location, you may have the right to access, rectify, delete or export your data, to object to certain processing, and to withdraw consent at any time. To exercise your rights, email us at contact@arch-vela.com.

We use industry-standard security measures (encryption in transit, restricted access, PCI-DSS-compliant payment providers) to protect your data. No system is 100% secure, but we act quickly if an incident occurs.

Our site is not intended for children under 16. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change accordingly. Continued use of our site after updates means you accept the revised policy.