We want you to walk lighter from day one. If something is off, this page explains how to return your Archvela and get refunded.
1. 30-day return window
You have 30 days from the date you receive your order to request a return, for any reason.
2. Return conditions
To be eligible for a refund, the item must be:
- in its original packaging,
- unworn beyond a reasonable trial,
- clean and free of damage.
Hygiene items that have been visibly worn cannot be refunded, but we review each case on a case-by-case basis.
3. How to start a return
Email contact@arch-vela.com with your order number and the reason for the return. Our team replies within 24 hours and sends you the return address and a prepaid label where applicable.
4. Return shipping
If the return is due to a defect or our error, we pay for return shipping. If the return is for personal reasons (size, change of mind), the return shipping is on you.
5. Refund timing
Once we receive and inspect the returned item, we issue the refund within 3 business days. The amount lands on your original payment method within 5 to 10 business days depending on your bank.
For cash-on-delivery orders, we transfer the refund by bank transfer to the IBAN you provide.
6. Exchanges
We do not offer direct exchanges. Return your current pair for a refund and place a new order for the pair you want.
7. Non-returnable items
Gift cards and promotional items received for free with an order are not returnable.
8. Questions
Anything unclear? Reach us at contact@arch-vela.com and we will walk you through it.